Help Desk Articles & Quiz

Donna Earl, the head Help Desk Coach, has written the following articles about customer service for technical professionals and help desks. These articles reflect current challenges verbalized by the 200,000+ people worldwide who have participated in her training sessions, and by clients in her consulting practice.

To use or reprint these articles or to quote Donna, please contact us.

Articles

	Keep Customer Service Skills Fresh   New
	Call Monitoring Tips for the Helpdesk Supervisor
	Call Monitoring Feedback Tips for Helpdesk Supervisors
	Gain Customer Satisfaction through More Efficient Call Handling - Help Desk Tips
	Help Desk Challenge - Customers Who Bypass Procedures (and Tech Support Personnel Who Allow It)
	Internal Customer Service - Explanation and Case Study
	How to Provide Outstanding Internal Customer Service
	Stress Management Tips for Help Desk Professionals
	Help Desk Training is Good Business - How Customer Service Skills Deliver Productivity and Profit
	Unique Customer Service Challenges of Tech Support
	How to Deal with Abusive Customers

Help Desk Quiz

IT Help Desk Customer Service Quiz

Donna Earl is an international expert in customer service, management effectiveness and emotional intelligence. As the Help Desk Coach she specializes in helping technical professionals interface more effectively with team members, customers and non-technical users.

US: 415.929.8110
UK: +44 (0)7729 814 890


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