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| "Your free articles are ideal for customer service professionals." |
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| Robert G., Help Desk Manager, Hospitality Industry |
Help Desk Articles & Quiz
Donna Earl, the head Help Desk Coach, has written the
following articles about customer service for technical professionals
and help desks. These articles reflect current challenges verbalized by
the 200,000+ people worldwide who have participated in her training sessions,
and by clients in her consulting practice.
To use or reprint these articles or to quote Donna, please contact
us.
Articles
Help Desk Quiz
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Donna Earl is an international expert in customer
service, management effectiveness and emotional intelligence. As the Help
Desk Coach she specializes in helping technical professionals interface
more effectively with team members, customers and non-technical users.
US: 415.929.8110
UK: +44 (0)7729 814 890
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