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| "The class was right on target for my tech support group. My 'action steps' from your session really helped boost our customer satisfaction ratings. Thanks" |
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| Jim F., Technology Manager |
About our Coaching Services
The Help Desk Coach
provides management coaching for technical professionals.
The Work Foundation, Campaign for Leadership found that over 68% of technical
professionals feel their managers are technically proficient, but lack
the leadership skills necessary to manage and motivate a team.
Help Desk Coach offers coaching to equip technical team leaders to:
- transition from team member to team leader
- transition from technical expert to supervisor/manager
- create positive team synergy and maintain positive team dynamic
- develop strategies for dealing with people problems
- create a motivational environment and sustain morale under pressure
- hire technicians with an aptitude for customer service
- develop team reputation for excellent customer service
- represent technical team's value to organization omanage relationships with peers and upper management
- assess leadership strengths and create a plan for development
Coaching Options:
Coaching for team leaders is included as part of Help
Desk Coach customer service training programs
for the team.
OR
Coaching sessions can be arranged independently, for those technical managers
who want personalized management coaching.
Contact us with your leadership
challenge, and we'll suggest a plan of action for you.
US: 415.929.8110
UK: +44 (0)7729 814 890
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