About our Help Desk Training Programs

Help Desk Coach has over 16 years experience training technical professionals. Training content includes proven techniques and skills based on research, call monitoring, and observation.

Customer Service Training for your Technical Professionals

Help Desk Coach customer service training programs are developed for:

Our on-site, skill based classes are highly interactive, with fun learning activities, self-assessments, role plays, and group participation. Classes and content are personalized to reflect the way your group offers technical support service:

To deliver world class customer service your team needs

Our programs equip your tech support professionals with core skills

• Communicate value of services to internal customers
  
  
• Manage customer expectations
  
  
• Explain technical information to non-technical customers
  
  
• Guide conversations to improve call efficiency
  
  
• Maintain professionalism under pressure

See program content for additional skills and topics.

Help Desk Coach provides ongoing support

Each participant receives a comprehensive workbook, learning materials, and a certificate of completion.

We encourage implementation of new customer service skills by ongoing phone and email support.

As part of the package, we can also coach the team leader with recommendations to maintain winning levels of customer service and recognition.

Contact us for help with your customer service challenge.