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| "I appreciated the additional resources you provided in the class. The list of URLs will really help my research." |
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| Jose B., Operations Director, Medical Supplies Company |
Help Desk Resources & Links
The organizations and websites listed below are valuable sources of information for IT Leaders and help desk professionals.
Resources
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HelpDesk.com
- The definitive guide for helpdesk resources. |
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It's
Not About the Byte: Creating a Human Help Desk, by Paul
Chin, Sept. 25, 2006. Donna Earl contributed
to this informative article about the need for basic social and
interpersonal skills required for Help Desk Agents. |
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Leading High-Performance IS Teams
report from Gartner Group - Donna Earl was a contributing consultant
for this report. To purchase the report, go to www.gartner.com,
then enter "Leading High-Performance IS Teams" in the Search box
at the top. Select the November 2002 result titled "Leading High-Performance
IS Teams". |
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Gartner
Group - Research regarding management, organizations, economy,
technology. |
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TARP
- Customer service research studies and papers. |
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HelpDesk.com
- Help Desk Resources and information. |
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Help
Desk Software Directory - Capterra's free directory of over
150 help desk software solutions. |
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High
Tech High Touch Solutions - Specialized consulting, systems
integration, and conferences for contact centers and help desks. |
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CIO.com
- Resources for Information Executives. |
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Society
for Information Management - The premier network for IT Leaders. |
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Assocation
of Support Professionals - Organization and website for tech
support professionals. |
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Business
Process Back Office Outsourcing - ARO Inc. is a USA provider
offering healthcare, insurance, virtual, medical & financial call
center services. |
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Computeach
International - Premier provider of technical IT training in
the UK. |
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The
Mouse Training Company - IT Training Course Provider based in
London, providing training both on-site and at their training centre. |
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MBA
in London - London School of Business and Finance (LSBF) offers
a range of innovative education programs and professional education
courses. |
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Microsoft
Training courses - Instructor-led public scheduled courses,
on-site and tailored training, London, UK wide. Competitively priced.
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Security
Forums - Your Windows Security discussion boards and forums
from SecurityForumz. |
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Help
Desk Software World - Directory of Help Desk software and information. |
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Donna
Earl Training - Customer service and management training by
Donna Earl Training. |
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