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"I appreciated the additional resources you provided in the class. The list of URLs will really help my research."
Jose B.,
Operations Director,
Medical Supplies Company



Help Desk Resources & Links

The organizations and websites listed below are valuable sources of information for IT Leaders and help desk professionals.

Resources

Creating a Human Help Desk

It's Not About the Byte: Creating a Human Help Desk, by Paul Chin, Sept. 25, 2006. Donna Earl contributed to this informative article about the need for basic social and interpersonal skills required for Help Desk Agents.

Leading High-Performance IS Teams report from Gartner Group

Leading High-Performance IS Teams report from Gartner Group - Donna Earl was a contributing consultant for this report. To purchase the report, go to www.gartner.com, then enter "Leading High-Performance IS Teams" in the Search box at the top. Select the November 2002 result titled "Leading High-Performance IS Teams".


Links

Gartner Group

Gartner Group - Research regarding management, organizations, economy, technology.

TARP - customer service research

TARP - Customer service research studies and papers.

HelpDesk.com - Help Desk Resources and information

HelpDesk.com - Help Desk Resources and information.

AllAboutHelpDesk.com - Help Desk Resources and information

allabouthelpdesk.com - One-stop destination to help find help desk information, articles, companies, products and services.

Help Desk HQ resource directory

Help Desk HQ - Categorized resource directory for everything about help desks.

e-help-desk.com - online source for help desk information

e-help-desk.com - Online source for Help Desk information.

Help Desk Portal

Help Desk Portal - Help Desk Portal offers resources for Help Desks.

High Tech High Touch Solutions

High Tech High Touch Solutions - Specialized consulting, systems integration, and conferences for contact centers and help desks.

CIO.com - Resources for Information Executives

CIO.com - Resources for Information Executives.

Society for Information Management

Society for Information Management - The premier network for IT Leaders.

Assocation of Support Professionals -

Assocation of Support Professionals - Organization and website for tech support professionals.

CRMCommunity - resources about customer relationship management

CRMCommunity - Resources and publications about customer relationship management.

ARO Inc. Call Center Options

Business Process Back Office Outsourcing - ARO Inc. is a USA provider offering healthcare, insurance, virtual, medical & financial call center services.

Computeach International - IT training in the UK

Computeach International - Premier provider of technical IT training in the UK.

London School of Business and Finance

MBA in London - London School of Business and Finance (LSBF) offers a range of innovative education programs and professional education courses.

Affordable telephone sales training

Affordable telephone sales training - Activia is a professional training company with twelve years' experience in delivering affordable and flexible telephone sales training courses in West London Slough Berkshire and Aylesbury Bucks.

Microsoft Training in the UK

Microsoft Training courses - Instructor-led public scheduled courses, on-site and tailored training, London, UK wide. Competitively priced.

Security Forumz

Security Forums - Your Windows Security discussion boards and forums from SecurityForumz.

Help Desk Software World

Help Desk Software World - Directory of Help Desk software and information.

Donna Earl Training - customer service and management training

Donna Earl Training - Customer service and management training by Donna Earl Training.

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