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| "We troubleshoot technology, you troubleshoot people. Thanks for the great tips for difficult situations." |
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| David D., IT Help Desk Agent, Biotech Company |
Customer Service Training for Help Desks
Help Desk Coach specializes in on-site, skill based training to help your help desk win customer satisfaction and a reputation for user-friendly customer service. The Help Desk Coach is an international consultancy dedicated to helping you understand the dynamics of customer satisfaction and utilize best practices in customer service. Help Desk Coach teaches proven techniques that enable technical professionals to deliver world-class customer service.
Win customer loyalty
Whether your help desk provides IT support to internal users or your field service engineers problem solve for external customers, your team needs to win customer loyalty with customer communication expertise as well as technical proficiency.
Increase customer satisfaction, retention and respect
Our customized, on-site programs
equip tech support professionals with the customer contact skills they
need to deliver user-friendly customer service.
If your team provides support by phone, email, desktop or field service,
they need to:
- manage customer expectations
- understand what creates customer satisfaction
- communicate clearly, especially with non-technical users
- defuse frustrated customers
- handle pressure professionally
The Help Desk Coach understands your customer service challenges, and is ready with a plan
Our programs, coaching,
assessments
and free articles are dedicated to
developing the customer service skills and reputation of technical support
professionals, help desks, and IT support agents.
Contact us with your challenges and
we'll create a plan for you.
US: 415.929.8110
UK: +44 (0)7729 814 890
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