Coaching
Management training and online training for technical professionals
A study found that over 68% of technical professionals felt their managers are technically proficient, but lack the leadership skills necessary to manage and motivate a team. High performance help desks need effective leaders.
Bring out the Best in Your Help Desk
- Manage remote workers effectively
- Inspire the best through leadership
- Develop team reputation for user friendly support
- Manage relationship with other managers and upper management
- Represent tech support team’s value to organization
Competencies you can develop:
- Transition from technical expert to manager
- Hire technicians with customer service aptitude
- Master performance management techniques
- Provide effective feedback to assure team meets SLA’s
- Master managing remotely
Options
Management training for team leaders can be included as part of Help Desk Coach customer service training package
OR
Online Webinar on Remote Management Skills
Take a free Coaching Assessment to evaluate
your leadership strengths and challenges. →
Contact Us with your management or coaching challenge and we can offer a free consultation and a plan.
