Management training and online training for technical professionals

A study found that over 68% of technical professionals felt their managers are technically proficient, but lack the leadership skills necessary to manage and motivate a team. High performance help desks need effective leaders.

Bring out the Best in Your Help Desk

  • Manage remote workers effectively
  • Inspire the best through leadership
  • Develop team reputation for user friendly support
  • Manage relationship with other managers and upper management
  • Represent tech support team’s value to organization

Competencies you can develop:

  • Transition from technical expert to manager
  • Hire technicians with customer service aptitude
  • Master performance management techniques
  • Provide effective feedback to assure team meets SLA’s
  • Master managing remotely


Management training for team leaders can be included as part of Help Desk Coach customer service training package


Online Webinar on Remote Management Skills

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