With proven techniques we help your service desk:

  • Handle every contact diplomatically
  • Explain technical information to all levels of users
  • Present consistency no matter who handles the contact
  • Communicate value of services to internal customers
  • Improve First Call Resolution
  • Work more efficiently to meet SLA’s

The HelpDeskCoach Difference

We don’t believe in one program fits all training. We perform an evaluation to assess your specific needs and customize a workshop just for you. To learn more about our customization and assessment process


Our Customer Service Workshops teach core communication skills and customer service best practices:

  • Calm upset end users
  • Communicate clearly, even to non-technical users
  • Effective listening skills
  • Manage customer expectations
  • Improve call efficiency
  • Deal with difficult users
  • Project professionalism under pressure.


Customized training content for the channels you use


Identify problem/issue quickly
Resolve issue on first contact
Migrate users to self support

Calm frustrated users
Guide conversation
Document and follow up

Desktop/On-site support

Calm difficult customers
Utilize advanced listening skills
Teach customers self help

Communicate value to internal users
Follow up and close tickets
Demonstrate desktop courtesy

Field Service

Reduce need for return visits
Defuse difficult situations
Deliver bad news diplomatically

Project professionalism
Filter customer input
Prioritize multiple problems

Contact Help Desk Coach for a free consultation
after you complete our free assessment →

Contact Us with your customer service challenges and we will suggest a plan for you.